4walls has a portfolio of over 700 tenancies and a skilled and experienced team of staff to maintain these properties.  

Our Housing and Maintenance teams are experienced in early identification of repair needs for both immediate and long term action. 4walls’ relationships span publicly owned housing, community housing, and private investment  stock and as such our team is experienced in managing a range of housing standards in both condition and design.

What can we do for you?

• Provide cost effective and efficient asset management services to maintain your property’s value, satisfy the expectations of your investment partners and offer our clients housing that is safe, secure and value for money.
• Ensure work undertaken is carried out by appropriately licensed, skilled and qualified contractors and in-house staff.
• Provide a timely and efficient maintenance service that meets established timelines, relevant to the repairs required.
• Ensure out of hours repairs are undertaken promptly to prevent excess damage, tenant inconvenience or risk to their safety.
• Follow all mandatory health and safety regulations for property management and adopt a best practice approach to all maintenance matters.
• Quarterly inspections on all properties.

How do we deliver our service?

• With a ‘call-centre’ style maintenance ‘hot line’ our tenants have immediate access to have their maintenance needs attended to.
• By employing cleaning and handyman staff on a full-time basis with flexible work hours we are able to save on time and cost when ongoing maintenance and repairs are required.
• For more complex maintenance and repairs where qualified contractors are used, our application and performance monitoring processes ensure that only quality trades- people work on your property.
• We have a preferred contractor register that is reviewed twice yearly to ensure we are employing the best person to carry out repairs and provide an after hour service to attend to any emergencies.
• Our follow-up procedure supports our strong commitment to tenant satisfaction and quality control of contractors.
• Our Housing Managers have considerable experience delivering community housing services so they have well-developed skills in managing individual tenancies and addressing maintenance matters promptly to limit the impact on your property.
• Our strict adherence to the requirements of the Residential Tenancies Act ensures that tenants’ rights are met and respected whilst supporting our strong business principles that deliver a quality product to you.
• Our sound record of staff retention means minimal disruption to the management of your property and provides effective communication to tenants with the staff of 4walls.
• Our policies and procedures accord with the National Community Housing Standards and a range of Government legislation to ensure compliance and best practice.